Terms and Conditions

These general terms and conditions apply between Hornelen Via Ferrata AS (hereinafter referred to as “HVF”) and the person (hereinafter referred to as “the customer”) who, either personally or through others, makes a booking on HVF’s booking platform.

1. Before making a final order, you must read and familiarize yourself with important information/rules about the product in question. The booker is responsible for ensuring that the order is in accordance with the booker’s own wishes.
2. The booker is responsible for ensuring that the information in the confirmation is in accordance with the order.
3. HVF does not take responsibility for orders which, due to technical problems, have not reached HVF.
4. If the customer wants to climb Olavsrute, the customer himself is responsible for having climbed Hekseveggen first. If this has not been carried out, HVF AS reserves the right to cancel the order without refund.
5. All climbing without a HVF happens at the buyers own risk, this also applies to buying the maintenance fee.

1. All orders are charged fully at the time of the booking and deducted from the booker’s specified payment card at the time of booking.
2. All payments go through Trekksoft.
3. After correctly completed payment, you will receive a receipt to your provided e-mail address with confirmation/booking number, specifying the activities you have booked and paid for.
4. The order is not completed and not valid in the following cases:
   • The booker does not receive an e-mail with a receipt or booking confirmation/booking number with detailed information about the desired activity.
   • The card payment is interrupted for various reasons and the payment fails.
   • The payment is not correct or fully completed, and the amount is not deducted from the booker’s account.
5. The booker must make sure to be reachable at the e-mail address provided during registration.
6. The booker is responsible for keeping the e-mail confirmation and bringing it to HVF in printed or electronic form.
7. When purchasing activities with limited capacity, purchased tickets are only valid for the date and time stated on the order, and are not refundable.
8. Gift cards are valid for all guided tours offered by HVF, but cannot be used for maintenance fees. Purchases must be made using the buyer’s own email address. Upon successful payment, a PDF version of the gift card will be sent to that email address. HVF is not responsible for errors in the email address provided at the time of purchase

1. In case of cancellation less than 10 days before the arrival date, the booker will be charged 100% of the sum of the booking amount.
2. If cancelled more than 10 days in advance, cancellation is free of charge and the booker will be refunded the full amount.
3. Gift cards are non-refundable and cannot be redeemed for cash.

HVF does not take responsibility for errors in prices, descriptions of services or technical problems that may arise.

The booker is responsible for his or her own, relevant insurances that apply to travel and bookingconditions, including travel and leisure insurance (incl. cancellation insurance) and travel liability insurance.

HVF cannot be held responsible for unsatisfactory weather conditions, cancelled tours, closed facilities, or other circumstances beyond our control.
Activities may be cancelled in the event of severe lightning and thunderstorms, or other unforeseen conditions beyond our control.

Our privacy policy can be found here.

Hornelen Via Ferrata AS is a Norwegian-registered company, corporate no. 930 794 732

Hornelen Via Ferrata AS is a subsidiary of Norway Adventures AS, a norwegian registered company, org.nr. 826 472 952